Terms and Conditions

Linden Leaf Botanicals Ltd is a company registered in England and Wales with company number 11731820 and VAT registration number GB312067051. All references to “you” and or “your” refers to you and “we”, “us” or “our” refers to Linden Leaf Botanicals Ltd. The term “the website” refers to www.lindenleaf.co.uk. Our registered address is Salisbury House, Station Road, Cambridge, Cambridgeshire, United Kingdom, CB1 2LA, United Kingdom.

Use of the Website

The website is operated by us and any use of it by you is conditional on your acceptance of both (a) these Terms and Conditions and (b) our Privacy Policy which is separately available on the website. We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals and before you make any transaction on the website. We reserve the right to amend, modify, discontinue or suspend all or part of the website and may restrict your access to all or part of the website at any time without notice or liability. The website is intended to be used only by individuals of legal drinking age in their country of residence. In addition, where they are accessing the website from outside their country of residence, the individual must be of a legal drinking age in the country from which they are accessing the website. If you do not meet these criteria or you do not agree with or you cannot abide by these Terms and Conditions, including our Privacy Policy, please exit the website immediately.

Rights and Intellectual Property

All rights in all content including but not limited to copy, images, software (including code, interface and website structure), design, functionality, workflows, look and feel, and format of the website (all collectively “the material”) are owned by us. You agree that you are permitted to use the material only as set out in these Terms and Conditions. No other use is permitted without express authorisation in writing from us. You shall not copy, transmit, distribute, exploit commercially, amend, translate, share with or make available to any other person any such material or create derivative works of such material. Other than as stated in writing on the website, we are the sole owners and authorised users of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on the website and all other intellectual property appearing on or contained within the website including but not limited to the page design and layout and the source code. Except where provided for under these Terms and Conditions, use of the website does not grant any right, title, interest or license to you of any such intellectual property and any use or reproduction of the intellectual property is prohibited. You shall not engage in any manual or automated extraction of data or content from the website without our prior written consent. This includes price scraping or gathering stock or sales information.


You shall not misuse the website by knowingly introducing malware, viruses, trojans, worms or any other material which may be malicious or harmful to the software or hardware hosting the website or may disrupt or in any way negatively affect the operations of the website. You shall not attempt to gain unauthorised access to the website, to the server on which the website is hosted or any server, computer, database or restricted network that is connected to the website. You shall not engage in or in any way support any activity which may disrupt or in any way negatively affect (a) the administration of the website by us, our employees, our agents or our service providers, or (b) the operation of the website for other users of the website. For the avoidance of doubt, this includes denial of service attacks and distributed denial of service attacks. You shall not engage in or in any way support any activity which seeks to gain access to information on other users or any other information on the website which you are not authorised to access. Breaching this provision may be a criminal offence under the Computer Misuse Act 1990. We will report all such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

Third-Party Content

There may be links to third-party content on the website. You acknowledge and agree that we are not responsible for any content of any third-party websites or material you may access through the website and that we are not liable either directly or indirectly for any damages, loss or costs incurred in connection with your use of or reliance of any such content, advertising, products or services on or available from such websites.

Continuity of Access

We may remove the website as a whole or any sections or features of the website at any time. We make no commitment to the continuity of access to the website and you may place no reliance on the website remaining available for your use. You acknowledge and agree that we are not liable either directly or indirectly for any damages, loss or costs incurred in connection with your reliance on access to the website.


To the maximum extent permitted by the law, we disclaim all liability for any loss, cost or damage (incurred directly, indirectly, consequentially or otherwise) suffered by you as a result of your use of the website or the operations of the website whether such loss, cost or damage arises from our negligence or otherwise. For the avoidance of doubt, this includes but is not limited to (a) malware, viruses, trojans, worms or any other harmful material transmitted through the website or from third-party sites accessed through website and (b) denial of service attacks or other network attacks involving the website, its hosting platform, or from third-party sites accessed through website.


If you are a business user, you agree to indemnify us immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the website.


We reserve the right to suspend or terminate immediately your use of the website if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine in our sole discretion to be unacceptable. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms and Conditions.

Identity Verification

To ensure that your credit, debit or charge card is not being used without your consent and you are over the age of 18, we may validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Terms and Conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This will be done only to confirm your identity. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Product Information

We endeavour to ensure the accuracy of the information on the website. However you understand and agree that prices and specifications can change without notice and products are subject to availability.

Customs Charges, Duty and VAT

Products sold on the website are subject to UK taxation. Any additional charges for customs clearance must be borne by recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the local customs office for the recipient address for further information. If the recipient is unable or unwilling to pay the local import duties and taxes will result in the goods being destroyed or returned to us. If the goods are returned to us, we will refund you the value of the goods less shipment costs and any reasonable costs incurred.

Entire Agreement

These Terms and Conditions, including our Privacy Policy, constitute the entire agreement between you and us and supersede all previous statements and understandings whatsoever between us. Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision under these Terms and Conditions is found in law to be unenforceable all other provisions of these Terms and Conditions shall remain in full force and effect. We reserve the right to cede, assign or otherwise transfer our rights and obligations in terms of these standard terms and conditions to a third party.

Law and Jurisdiction

These Terms and Conditions, including the Privacy Statement and any matter relating to the website shall be governed by English law and subject to the exclusive jurisdiction of the English courts. By using the website you irrevocably consent to the jurisdiction of such courts.


We hope you will be happy with the products you purchase from us. However, if you are an individual and not a business customer, you may return any unopened products you have purchased from us with 14 days of the date of your order being delivered and we will issue a full refund. We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or faulty. In this case you are also responsible for insuring the return shipment as we might claim against you should damages be sustained in return transit. Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned products. Please contact us immediately if you have received damaged or faulty goods and we will work with you to resolve the situation as quickly as possible. In particular please note and if possible photograph any damage from transit when you are signing for the delivery so that we can identify any issues in shipment. Please return all items to the following address: Linden Leaf Botanicals Ltd, 1 Mercers Row, Cambridge CB5 8HY, UK.